Empower Internal Knowledge and Workflow Execution with AI

THE AI CHAT ASSISTANT FOR BANKING, ENTERPRISE & RETAIL
Accelerate your business with Parallax Works AI chat assistant
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The AI Chat Assistant by Parallax Works is an intelligent, secure, and multilingual assistant designed to empower organizations with instant access to internal knowledge and the ability to automate critical workflows. It is built for full-on-premises deployment or private cloud environments.

Whether your goal is faster onboarding, automated internal support, or streamlined compliance operations, the AI Chat Assistant delivers speed, security, and precision.

CONTEXTUAL, MULTILINGUAL SEARCH WITH VERIFIED SOURCES
Smart Access to Internal Documentation

A centralized internal knowledge base powers the assistant to analyze and retrieve information from manuals, policies, procedures, SOPs, HR documents, and other structured or unstructured internal content. It connects to your document repositories and processes data from defined sources, providing answers in seconds without needing document digging.

It understands and processes documents in multiple languages—including English, Arabic, and many more—and can respond to queries in the user's preferred language. It's configurable to each organization's linguistic and operational needs.

The original source material backs every response and includes citations for human verification when needed. For added security and governance, we offer the ability to build custom content guardrails, allowing organizations to control how, when, and where information is extracted and used.

Employees can ask:

  • "What is the KYC process for new corporate clients?"
  • "List the required forms for account onboarding."
  • "Explain our loan eligibility criteria for SMEs."
  • "What's the latest internal process for handling dormant accounts?"
  • "Summarize the employee handbook section on remote work policies."

The assistant provides real-time, document-sourced answers grounded in your internal knowledge base, driving operational efficiency and informed decision-making.

AUTOMATED ACTIONS VIA API INTEGRATION
Trigger Business Workflows with a Message

Go beyond Q&A. The AI Assistant can trigger internal workflows through secure API integrations:

  • Create and update CRM records
  • Schedule follow-ups or task assignments
  • Initiate fraud reviews or compliance tasks
  • Generate and deliver internal reports

All actions are based on structured logic and permission levels, ensuring complete control and traceability.

BUILT FOR MULTI-LANGUAGE WORK ENVIRONMENTS
Multilingual Document Handling

  • Supports document ingestion in Greek, English, and additional major languages
  • Understands complex legal and operational content
  • Can respond in the language of the user

REDUCE CALL HANDLING TIMES AND BOOST CUSTOMER SATISFACTION
Contact Center Optimization

The AI Chat Assistant is an ideal companion for contact and call centers, where quick access to accurate internal knowledge is critical. By integrating our solution into their workflows, organizations can:

  • Reduce average call handling time by more than 50%
  • Equip agents with instant, document-grounded answers
  • Enable faster issue resolution and smoother escalation processes
  • Improve overall customer satisfaction and agent confidence

With fewer delays and less reliance on tiered support, your contact center operations will become more efficient, and your customers will be more satisfied.

VISIBILITY INTO EVERY ACTION
Audit & Traceability

Interactions, prompts, and workflow actions are logged including:

  • Query history by user
  • Action logs with timestamps
  • Traceable outcomes for all triggered APIs

FLEXIBLE AND PRIVATE BY DESIGN

Deployment Options

The AI Chat Assistant can be deployed on-premises or in private cloud environments, ensuring complete control over data privacy and compliance. When installed on-prem, all data and document processing remain entirely within your infrastructure, with no exposure to external servers or public clouds. This guarantees that your proprietary information and operational knowledge never leave your premises. The solution can also be deployed in secure cloud environments for organizations seeking scalability. It is supported by enterprise-grade protections and isolation options.

Our team will guide you through every step of setup and integration based on your preferred infrastructure.

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DISCOVER THE PRODUCT

Let’s Elevate Intelligence Across Your Organization

Contact us to schedule a demonstration or discuss how we can tailor the AI Chat Assistant
to your internal teams and business operations.

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