The AI Chat Assistant by Parallax Works is an intelligent, secure, and multilingual assistant designed to empower organizations with instant access to internal knowledge and the ability to automate critical workflows. It is built on advanced Retrieval-Augmented Generation (RAG) technology and designed for full on-premises deployment or private cloud environments.
Whether your goal is faster onboarding, automated internal support, streamlined compliance operations, or customer self-service, the AI Chat Assistant delivers speed, security, and precision.
The solution can also be offered as a customer-facing assistant, allowing organizations to extend intelligent self-service to their clients. It can help them retrieve product information, check policy details, or get real-time answers from official documentation 24/7.
The assistant understands and processes documents in multiple languages—including Greek, English, and many others—and can respond in the user’s preferred language. It is fully configurable to align with each organization’s linguistic and operational requirements.
Employees can ask questions like: “What is the KYC process for new corporate clients?”, “List the required forms for account onboarding,” “Explain our loan eligibility criteria for SMEs,” “What’s the latest internal process for handling dormant accounts?”, or “Summarize the employee handbook section on remote work policies.” The assistant delivers real-time answers sourced directly from your most up-to-date internal documentation.
The AI Assistant goes beyond simple Q&A by triggering internal workflows through secure API integrations. It can create and update CRM records, schedule follow-ups or customer callbacks, initiate fraud reviews or compliance tasks, and generate and deliver client statements. All actions are executed based on structured logic and defined permission levels, ensuring full control and complete traceability.
The assistant leverages Retrieval-Augmented Generation (RAG) architecture to pull information from selected knowledge bases and combine it with the capabilities of large language models. This approach ensures accurate and grounded responses, minimizes hallucinations, and maximizes data privacy—keeping all information securely within your infrastructure.
The assistant supports document ingestion in Greek, English, and other major languages, enabling it to understand complex legal or operational texts across various regions. It can also respond fluently in the user’s preferred language, ensuring clear and context-aware communication.
Every interaction, prompt, and workflow action is fully logged, including user-specific query history, detailed action logs with timestamps, and traceable outcomes for all triggered APIs, ensuring transparency and accountability across the system.
The AI Chat Assistant can be deployed fully on-premises or in private cloud environments—ensuring complete control over data privacy and compliance. When installed on-prem, all data and document processing remains entirely within your infrastructure, with no exposure to external servers or public clouds. This guarantees that your proprietary information, customer data, and operational knowledge never leave your premises. The solution can also be deployed in secure cloud environments for organizations seeking scalability, supported by enterprise-grade protections and isolation options. Our team will guide you through every step of setup and integration based on your preferred infrastructure.
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Assistant to your internal teams or customer-facing operations.